Refund policy

We at Bali Mantra take grave pride in always doing our very best to keep customers happy and satisfied. For exchanges and returns you have 7 days from the date your order was received to take advantage of the policy. Please do not hesitate to contact us if you are experiencing any issues with receiving your order or with the product itself. We will do everything within our measure to make sure you, the customer are happy with your purchase and handle any of your concerns.

What can be returned? We do not accept returns.
We here at Bali Mantra take great pride in producing the highest quality of candle products available. All of our products are carefully inspected before they are shipped. Due to the nature of the product,  candles can not be returned. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. If for any reason you are completely dissatisfied with your products, please contact us within 7 days of receiving your order to resolve. 

Any unauthorized cancellations, refused orders or returns will be charged a 20% re-stocking fee plus all freight charges.

When do items need to be returned? If for any reason you are dissatisfied with your order, please contact us within 7 days of receiving your order to resolve 

How do customer return items, if applicable?
Exchanges (if applicable) we will only replace items if they are defective or damaged during transit. Freight damages are the responsibility of the carrier. Damages from shipping must be reported within 7 days of receiving your order. (Photos of items and the original packaging it was shipped in is REQUIRED for exchange eligibility). Please keep all packaging materials and do not use the product until the shipping issue is documented . Please send an email containing photos of the damaged items and original packaging with a full description to: balimantradesigns@gmail.com

Once this process is completed, You may return the unused candles for a full refund of your purchase within 7 days of delivery. We are also willing to replace the damaged goods or issue a credit on a future order only. Shipping is non-refundable.  

No refunds will be given. By purchasing our products, you agree that you are knowledgeable about safe, proper storage and use of the products that you have purchased. 

You agree to carefully inspect your order upon arrival and that you will not hold "Bali Mantra" accountable for any problems that arise from your improper storage or use of these products.